Privacy Policy

Last Updated: 22nd September 2024

At Raise The Steaks (“We”, “Us”, “Our”), We are committed to protecting and respecting your privacy. This Privacy Policy explains how We collect, use, and protect your personal information when you visit Our website or use Our services. By using Our website, you agree to the collection and use of information in accordance with this policy.

1. Business Information

Raise The Steaks
Email: mia.raisethesteaks@gmail.com

2. Personal Data Collection

We collect the following personal information from customers to provide Our services:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information

We also collect cookies and other browsing data to improve user experience and for marketing purposes.

Purpose of Data Collection
We collect your personal data for the following purposes:

  • Processing orders
  • Providing customer service
  • Marketing communications (if subscribed)
  • Improving Our website and services

3. Data Sharing

We share personal data with third-party service providers to ensure the smooth operation of Our services:

  • Payment Processor: We use Stripe for secure payment processing. Customer ID and source ID are stored for 2 months.
  • Courier Service: Delivery details (such as name, address, and email) are shared with the courier to facilitate delivery and tracking.

We do not sell or share your personal information with any other third parties except as required by law.

4. Data Retention

We retain personal data only as long as necessary for business purposes or until you request deletion. The following retention periods apply:

  • Completed orders: Data is retained for 6 months.
  • Inactive accounts: If no order is placed or no login occurs within 1 year, account data is deleted.
  • Pending and failed orders: Data is retained for 4 weeks.
  • Cancelled orders: Data is retained for 4 weeks.
  • Stripe data: Customer ID and source ID are retained for 2 months.

5. Customer Rights

You have the following rights regarding your personal data:

  • Right to access your data
  • Right to correct inaccuracies
  • Right to delete your data
  • Right to restrict the use of your data

To exercise these rights, you can contact Us via email at mia.raisethesteaks@gmail.com or use the My Account functionality on Our website.

6. Security Measures

We take the security of your personal data seriously. We have implemented the following measures:

  • SSL encryption to secure data transmissions
  • Secure payment processing through Stripe
  • Strong authentication protocols
  • Firewalls and regular software patches
  • Ongoing website monitoring to detect vulnerabilities

7. Cookies and Tracking

We use cookies to enhance your browsing experience and for marketing purposes. The types of cookies We use include:

  • Essential Cookies: Necessary for the website to function.
  • Marketing Cookies: Used for advertising and tracking user behavior.

You can manage your cookie preferences through the pop-up consent window when you visit Our website, allowing you to accept or reject cookies.

8. Third-Party Links

Our website contains links to third-party websites, including:

  • Stripe
  • Facebook
  • Instagram

Please note that if you click on these links, you will be directed to the respective third-party websites. We are not responsible for the privacy practices of these sites, and your use of these links is at your own risk.

9. Marketing Communications

We send marketing emails and promotions only to customers who have opted into Our newsletter. Consent is obtained through:

You can unsubscribe from marketing emails at any time by emailing or contacting Us directly.

10. Policy Updates

We may update this Privacy Policy from time to time. When We do, We will notify you by posting the updated policy on Our website and, where appropriate, by email. Please review this policy periodically to stay informed about how We are protecting your personal information.

If you have any questions or concerns about this Privacy Policy, please contact Us at mia.raisethesteaks@gmail.com.